Frequently Asked Questions
I don't see a certain colorway online, can you make a custom one?
I am sorry at this time, we can not offer custom one-off colorways. . We release new colorways from time to time, so be sure to check back!
If you are a company or brand looking collaborate please e-mail firstname.lastname@example.org
Do you ship your products internationally?
Yes! We offer global shipping to almost every country around the world. Pricing for shipping will vary depending on the country – you can find shipping to your particular country within the shopping cart.
I am a social influencer, would you be interested in collaborating with me?
We love working with influencers across all networks and niches. Please e-mail us a sample of your content as well as link to your profiles, and we will be in touch if we think it would be a good fit for Eastern Collective.
I have an issue with one of your products, how do I file a warranty claim?
From time to time defects can happen and we are very sorry to hear you this happened! Please e-mail email@example.com and include your order number and a description of the problem. If possible send a photo as well, and we will help process the warranty claim and replace your item as quickly as possible.
I am interested in introducing Eastern Collective in my retail store, who can I speak with?
Please e-mail firstname.lastname@example.org with any information about your store including location, website, and we will be in touch with our brand lookbook and purchase order form to review.
We are interested in featuring Eastern Collective in our publication or event, who would be the best person of contact?
Please e-mail email@example.com and let us know about the publication or upcoming event with any requirements for the product feature.
Where is Eastern Collective located?
We are located in the beautiful lake side town of Burlington, Vermont!